Creating Big-Brand CX on an SMB Budget
Consumers expect great experiences from every company they interact with, but it’s not a level playing field. Large brands have hundreds of agents and six-figure budgets to spend on the technology they use. So how do companies like The Dufresne Group, Bremont Watches, and others in retail, automotive, and financial services create wow moments? Join Amrit Dhangal, COO and co-founder of Acquire, to learn how emerging brands and businesses can craft outstanding customer experiences without huge budgets and workforces.
After this session, you’ll be able to:
- Leverage digital channels to expand your customer reach
- Develop the right customer journeys and workflows for your brand
- Scale your service, support, and sales programs with your business